Customer Service

Customer Service Mission

The service team's mission is to build relationships and loyalty with our customers and exceed their expectations for all elements of service; the team also continuously increases Seven's return on investment in interactions with the public.

Basic Function

To build loyalty with Seven's customers, and relationships with prospective customers, while gathering data that helps strengthen Seven's position in the marketplace.

Responsibilities

  • Manage and develop communication systems for prospective customer contact: telephone, e-mail, and mailings
  • Technical support
  • Collect and manage customer data for marketing, sales, and R&D
  • Manage order process and customer experience as relates to our production system
  • Increase customer loyalty
  • Manage warranty situations
  • Manage all inbound communications: telephone, e-mail, and fax
  • Develop and manage brochure mailings and follow-up
  • Work with the marketing team: event logistics and planning

Performance Evaluation Metrics

  • Customer satisfaction to target
  • Sales-to-interest ratio to target
  • Service errors to target
  • Expenditures relative to budget
  • Co-worker satisfaction
  • Individual capabilities development

Traits and Profiles

  • Values: High levels of integrity, honesty, and responsibility
  • Mission of Service: Team player; service oriented
  • Responsibility: Dependable and accountable; delivers on time, within budget, and as specified
  • Communicator: Articulate, fluent, and inclusive; confident when public speaking; ability to listen
  • Intensity: High stamina and endurance; focus on work activities
  • Discerner: Skilled in self-appraisal; quick to sort the critical from the superfluous and then act appropriately

Required Professional Background

  • Four years experience with customer service of high-end products or services

Ideal Professional Background

  • Retail bicycle sales or service experience
  • Experience with early stage, high growth business
  • Cycling experience: technology-savvy enthusiast

Email to be part of our team.

Seven Cycles is an equal opportunity employer offering a competitive compensation and benefits package, including health insurance.