We were thrilled, but not surprised, to see three of our retailers named to the “Top Ten Best Bike Shops in America,†by Complex website.
Cascade Bicycle Studio in Seattle was lauded for its ability to custom build a bicycle for any customer. CBS aims to create a rider-centric atmosphere, as evidenced by their dedication to working with each cyclist on a one-on-one, appointment-only basis. This level of customer service creates a shop that the Seattle cycling community has come to trust as one of the most reliable and highest quality bike studios in the city.
Boulder Cycle Sport in Boulder, Colorado had a podium finish!Complex.com gave BCS high marks for its “dedication to finding the perfect ‘body-to-bike’ connection†and excellent repair service that the shop offers. Their efforts are paying off, as they have sold more Seven’s this year than ever before.
How did Bespoke Cycles in San Francisco improve the customer experience when they already had forty-eight years of combined fitting experience, customer first mentality, and an incredible selection of custom bikes, apparel, and gear? By moving into a beautiful new studio on Clay Street! We had a chance to check out the new digs a few weeks back and thoroughly impressed with the lay out and charm. We suspect Bespoke will be part of the top ten for many years to come.
Each of these Seven retailers shares a common trait: focus on the customer experience. A trait that, when embraced, has some profound effects. Making a top ten list is great press, but the real benefit is more happy customers, more evangelism, and of course, more sales. We’re privileged to work with retailers that set the bar so high.